To improve navigation, we use Microsoft Clarity, which loads only after you choose “Allow analytics”. It captures pages visited, timing, clicks, scrolling and browser or device information to produce heatmaps and session replays. Microsoft also receives your IP address when connecting. Identifiers are pseudonymous: this is not a visitor directory and we do not link the records to enquiries.

The legal basis is your prior consent under GDPR Article 6(1)(a) and Article 225 of the Slovenian Electronic Communications Act (ZEKom-2). Without consent, we do not load Clarity, including its cookieless measurement mode. Consent to a video, newsletter or enquiry does not cover analytics. You can change your choice under “Privacy settings” in the footer.

We do not record contact pages, signed-in administrators or URLs with query parameters. Forms and the entire chat are additionally masked before capture. We do not send names or email addresses as visitor identifiers. Advertising consent is sent as denied; Microsoft Ads, Google Ads, Google Analytics, Meta Pixel and LinkedIn Insight Tag integrations are not enabled.

The provider for EU customers is Microsoft Ireland Operations Limited. Microsoft also acts as a data controller for Clarity under its terms. Processing can take place in Microsoft Azure infrastructure and outside the EEA, including the United States; Microsoft describes standard contractual clauses for transfers between its affiliates. ARHAR reports are accessed by the company’s responsible person. Microsoft has access under its terms.

Session replays are normally retained for 30 days and heatmap data for 9 months; labelled or favourite sessions may remain for up to 9 months. Withdrawal stops future measurement but does not erase data already sent. To exercise your rights, contact info@arhar.eu. Pseudonymous identifiers may prevent us from matching a specific record to your identity.

Microsoft Privacy Statement ↗ · Microsoft Clarity — data retention ↗

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