Ice cream / SPARE PARTS AND SUPPORT

SPARE PARTS AND SUPPORT

Support when
you need it.

We help with spare part selection, technical questions and arranging delivery.

Vanilla gelato with amarena cherries and a dark red sauce.
Milk cream. Depth of amarena cherry.
Close-up view of a metallic spare part inspection next to the seal and scrapers on the workbench.
01

Spare parts

To check the correct part, we need the manufacturer, model, serial number and a photo of the part or the catalogue reference.

A service technician with a tablet beside a professional ice cream machine.
02

Technical support

Describe the issue and attach a photo or error code. Based on this, we agree the next steps.

Protected wooden crate on a pallet and inspection of the prepared shipment in the dispatch area.
03

Delivery and transport

For the delivery of machines, ingredients and equipment, we help coordinate collection, transport and accompanying documents.

For faster checking

  • Manufacturer and exact machine model
  • Photo of the rating plate with serial number
  • Catalogue number or photo of the spare part
  • Description of the issue and desired quantity

INSPIRATION FOR YOUR OFFER

So that sweet moments
can continue.

Soft serve, gelato and pastries. We tailor support to the equipment you use.

Raspberry and vanilla soft serve in a crispy waffle cup.
Raspberry and vanilla. A gentle twist.
Low creamy layers of pistachio, chocolate and vanilla gelato in the display cabinet.
The display that makes you stop.
Strawberry tartlet with vanilla cream and a golden baked shortcrust base.
Crisp base. Juicy strawberry.

MACHINES IN PRACTICE

See how it works.

Real machines. Real use. Choose a clip and discover the next step.

Gel Matic · Support and manuals

GLEARN · help with everyday work

Presentation of the manufacturer's GLEARN programme.

Open on YouTube ↗

VALMAR · Model SWEETY 180 TTi shown

SWEETY 180 TTi · use and cleaning

SWEETY 180 TTi is shown. Always check the procedures in the instructions for your model.

Open on YouTube ↗

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LET'S START WITH YOUR IDEA

Need a part or help?

Prepare the machine details before enquiring. This helps us check the right solution more easily.

Get in touch

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Manufacturer video